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About DiscoverMekong.com
 

DiscoverMekong.com is the Indochina’s leading online travel provider, helping independent international travellers easily search, plan and book travel services throughout Indochina. It is managed by HG Online Travel, a division of HG Travel Company.

About HG Travel

Who We Are

Established in 1997, HG Travel is a premium destination management company offering a comprehensive range of travel products and services throughout Vietnam, Laos, Cambodia and Yunnan (China). HG Travel currently has a network of seven regional offices staffed by 300 travel professionals, and sales offices in Europe and North America. In 2003, 2006 and 2007, the company was named one of the “Top Ten Vietnam Tour Operators” by the Vietnam Tourism Association.

Our Vision & Commitments

HG Travel aims to become one of the best Destination Management Companies (DMC) in Indochina. With our creativity and in-depth knowledge gained through many years of experience, we are committed to providing our customers with comprehensive travel solutions while ensuring services of the highest quality.

Our History

2009
              Launched the Bhaya Classic III and 2 private charter Bhaya Legend vessels in Halong Bay, Vietnam
              Established Outbound Tour Division
2008       Became the official General Sales Agent for Turkish Airlines & Kenya Airways in Vietnam
              Launched the Bhaya Classic I in Halong Bay, Vietnam 
              Launched the first outlet of the “What’s your Nem?” restaurant chain in Hanoi, Vietnam
              Established Goodwill, an associate company provides team-building solutions
              Acquired Hailong cruise fleet in Halong Bay, Vientam
2007       Inaugurated the first Bhaya Classic cruise vessel in Halong Bay, Vietnam. 
              Established representative office in Bangkok, Thailand
              Opened Green Papaya Restaurant in Hanoi
              Acquired 4 star Lang Co Beach Resort in Lang Co Bay, Hue, Vietnam
2006       Appointed European Sales Representative in Brussels, Belgium
2005       Opened offices in Phnom Penh and Siem Reap, Cambodia
              Became official Sales Agent for Vietnam Airlines
2003       Became the official General Sales Agent for American Airlines in Vietnam
1999       Opened office in Saigon (Ho Chi Minh City), Vietnam
1997       Established Head office in Hanoi, Vietnam

What we offer

Culture & Heritage Tours

We provide our world-wide tour operators and travel agents with a broad range of tailor-made tours and travel services for their clients to capture the essence of Indochina’s culture and heritage.

Premium Small Group Tours

We aim to provide ready-made, easy-selling tour options throughout Indochina. Clients receive a hassle free "Book & Go" without the need to try and form large groups. All the departure dates are guaranteed from a minimum of two people.

Adventure Tours

We offer a variety of active adventure options, including trekking, cycling, kayaking, canoeing and easy mountain climbing. Our adventure activities take place in some of the most mystical regions of Indochina.

M.I.C.E

Has been known for our dedicated customer service and attention to detail when handling incoming incentives, conferences, and other special events, we pride ourselves on our extensive product knowledge and have the most innovative range of programs to meet clients' needs, dreams and desires.

Why us

Talent

We are justifiably proud to have some of the best people in the travel trade working for us. Young, energetic and motivated our people are coached, mentored and trained by our senior staff or management with more than 20 years experience each. Everybody strives to support each other and our clients so that targets are met and hard-won end clients satisfied.

Quality Services

Customer satisfaction is essential to us. It is our goal to provide you and your customer with the highest level of travel services. Our professional relationship with hotels, transportation companies, multilingual tour guides and other local services allows us to control and deliver services of the highest quality.

Innovative Products

Our dedicated team are constantly searching for new destinations and investigating new products in an effort to provide you with a range of new and original products to differentiate you from the competition.

Responsiveness

Price quotations, itinerary requests, etc. are turned around rapidly and ready for end clients within 12-24 hours, depending on time zone differences.

Wide-ranging Support

Our representative offices in Vietnam and overseas offer full and convenient support, information, advice and follow up in those time zones. Online support through chat or e-phone is also available for clients within the same time zones.

Additionally, we conduct on-the-spot follow up to identify any complaints and pursue suggestions before travelers return.

Business Protection

We work to protect your long term business benefits by not competing directly with you to sell or market travel products to end clients. First initiated in the 1990s, this policy is, and will continue to be, one of our enduring business principles.

Our Alliances

HG Travel has developed alliances with its strategic partners to own and/or manage the following brands:

Goodwill

Established in 2008, Goodwill is a team-building service provider. The company tailor-make team building with themed programs by combining best practices of tactExchange teambuilding solutions with destination management services. The tactExchange teambuilding solutions are developed by Maximize in Singapore, which have been taken up by leading corporations in over 20 countries worldwide.
Web:  www.goodwillasia.com

Bhaya Cruises

Bhaya Cruises established the benchmark for luxury cruising in Vietnam when the first vessel of the Bhaya fleet came into service in 2007. The three showpiece Bhaya Classic vessels each offer 20 luxury cabins and suites. A maximum 40 passengers per vessel ensure a relaxed two or three day Halong Bay cruise experience. Combining luxury and charm to the mystery of Halong Bay has made the Bhaya Classic fleet of luxury cruise vessels tremendously popular with discerning travelers.
Web: www.bhayacruises.com

Hai Long Junks

Has been acquired in 2007, Hailong Junks is one of the three biggest cruise operators in Halong Bay, Vietnam. The company boasts a fleet of 16 overnight cruise vessels with total of 150 cabins for more than 300 passengers and 15 day-trip traditional boats with capacity from 25 - 48 passengers each. The company provides cruise services for world wide mid-range travelers.
Web: www.hailongjunk.com

Lang Co Beach Resort  

The four-star Lang Co Beach Resort is located on one of the world’s most beautiful bays: Lang Co bay. About 70km south of Imperial Hue city and 30km north of Da Nang city, the resort comprises 88 houses and villas; all constructed in the style of Hue’s ancient houses and equipped with international facilities. The resort has been voted “The Best Resort in the Central Region” by readers of Vietnam Economic Times in 2003 and 2005. 
Web: www.langcobeachresort.com.vn

Green Papaya Restaurant  

Opened in 2007, the restaurant is managed by a team with more than 15 years experience in F&B. With capacity for more than 120 guests, the restaurant specializes in serving contemporary Vietnamese food for travel groups.
Web: www.greenpapaya.com.vn

What’s Your Nem? Restaurant

Opened its first restaurant in Hanoi, What Your Nem? is a restaurant chain specializing in Spring Rolls - one of the most popular Vietnamese specialties.

Awards

The company has been named among the “Top Ten Tour Operators” by the Vietnam Tourism Association in 2003, 2006, 2007 and 2008

Membership

HG Travel is a member of:
The American Society of Travel Agents (ASTA)
The Japan Association of Travel Agents (JATA)
The Pacific Asia Travel Association (PATA)
The United States Tour Operators Association (USTOA)

 

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